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SRINAGAR: In a concerted effort to create a responsive and citizen-friendly administration, ensure speedy redressal of grievances, accountability of officials and to initiate critical citizen-focused interventions, Coordinator Chief Minister’s Grievance Cell, Tassaduq Mufti has directed for the opening of Grievance Cell Offices in both the divisions of Jammu and Kashmir.


The Coordinator said that the number of grievances manifold increases in Jammu during the summer season and in Kashmir during winters thus it becomes imperative to operate offices at both the places in order to reduce the gulf between the people and administration. Tassaduq Mufti said that aim of the Cell is to strive for excellence and make administration accountable, responsive, transparent, efficient and resourceful. He said the general public can approach the Chief Minister’s Grievance Cell through toll-free numbers, on office addresses along with social media platforms making registering complaints with the Cell hassle-free, convenient and easy.


The Grievance Cell can be reached at its Srinagar office on H-No-8 Church lane Sonwar Srinagar with contact numbers: 0194-25025930194-25025940194-25029100194-25029110194-25026990194-2502596, Fax:          0194-2502591.   Similarly, Jammu office can be contacted at Civil Secretariat, Jammu – 180001with contact numbers: 0191-25601090191-25602650191-25602760191-2560266, Fax: 0191-2566182.


Complaints can be also registered on toll-free numbers: 18001807004   18001807005 18001807007 and on website http://www.jkgrievance.nic.inandemail: This email address is being protected from spambots. You need JavaScript enabled to view it." target="_blank">This email address is being protected from spambots. You need JavaScript enabled to view it..


The Grievance Cell can be reached on Social media platforms as well and netizens can register complaint on Facebook at and on pmicro-blogging site Twitter at