Ministry of MSME Field Office hosts one-week MDP on Customer Handling & Effective Communication

ANANTNAG: The Ministry of MSME Field Office Branch MSME DFO Srinagar, in collaboration with the Pahalgam Development Authority and the Hoteliers Association Pahalgam, successfully concluded its inaugural one-week Management Development Program focused on customer handling and effective communication at Townhall Pahalgam. 

This pioneering program, which ran from 6th August to 10th august 2024, marks a significant milestone in capacity building for the hospitality sector. The program brought together a distinguished faculty with both national and international expertise, offering participants an exceptional learning experience. The curriculum was meticulously designed to address critical areas of customer service and communication, essential for enhancing the quality of hospitality in the region.

Participants included hotel owners and managerial staff.

Saheel Alaqband,  Assistant Director of MSME, Government of India, remarked, “We view this program as a major and impactful initiative in the capacity building of MSMEs, extending our focus to service enterprises alongside manufacturing. The significant scope for improvement in the hotel industry through targeted training was evident, and we are committed to enhancing tourism through elevated service quality.”

The successful execution of the program was made possible through the dedicated support of Tariq Hussain, CEO Pahalgam Development Authority, and President of the Hoteliers Association. Their collaboration played a crucial role in ensuring the program’s effectiveness and impact. During the valedictory session, participants shared their experiences and insights gained throughout the week. The event highlighted the success of the program and underscored the importance of ongoing professional development in the hospitality sector.