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The ERSS helpline 112 is a 24Ă7 integrated emergency service, providing prompt response for incidents such as accidents, law & order situations, medical emergencies, fire incidents, and distress calls, including those involving women and children. The helpline system is manned by professional call takers, including trained women staff, to effectively assist and support members of the society in distress.
The service can be accessed by dialling 112 from any mobile or landline, sending alerts via SMS or SOS/panic buttons (available on 112 India App) on smartphones, and through ERSS-based digital platform (jk.erss.in). Swift response teams are promptly deployed through GPS-enabled Emergency Response Vehicles to ensure timely assistance.
General public is requested to extend cooperation to the J&K Police and make responsible use of this facility. Misuse of the emergency helpline by making false or prank calls is a punishable offence under law. J&K Police reiterates its commitment towards ensuring a safe & secure society, and seeks active participation of citizens in this collective effort.
