TRAI revamps DND and MySpeed Apps to curb spam and check real-time network performance

• Expanded multilingual access, simplified reporting and real-world testing features reinforce inclusive, data-driven insights

NEW DELHI: The Telecom Regulatory Authority of India (TRAI) today announced revamped versions of its citizen-centric mobile apps - TRAI DND and TRAI MySpeed - aimed at enabling consumers to actively curb spam communications and know service provider's performance and submit feedback.

India’s telecom sector today serves over 1.31 billion subscribers, including more than 1 billion broadband users. Despite billions of legitimate voice calls and SMS transactions every day, only a small fraction of spam incidents is formally reported. Through these revamped platforms, TRAI has improvised thetechnologicaltoolsthat simplify reporting process andcontribute to quality of service, in turn further empowering citizen.

TRAI DND App

A key highlight of the enhancement is the expanded multilingual interface of the TRAI DND application, widening access across India’s diverse linguistic landscape and encouraging greater participation in spam reporting.

The revamped DND app offers:

• Simplified and feature-rich home screen to enable ease of spam reporting and complaint tracking
• Complaint registration in fewer steps with tracking through a complaint reference ID
• Know Your Sender feature to know about registered headers and designated 1600- number series
• Improved interface for DND preference management for customised blocking of promotional communications
• Improved support for both dual SIM handsets

In the year 2025, more than17 lakh spam complaints were registered through the DND application, contributing directly to regulatory scrutiny and action against unregistered telemarketers and repeat offenders. The platform integrates with all Telecom Service Providers (TSPs) through APIs, ensuring complaints are sent to the service provider systems in accordance with TRAI’s regulatory framework and prescribed timelines.

TRAI encourages all telecom consumers to download and actively use the DND app to report spam calls and SMS. Structured and timely reporting strengthens collective efforts to curb unsolicited commercial communications nationwideand supports enforcement mechanisms.

TRAI MySpeed App

The revamped TRAI MySpeed application enables consumers to assess service provider’s network under real-world usage conditionsfor making informed choice and submitting feedback for regulatory review of quality.

In addition to measuring download upload speeds, the app measures latency, jitter and packet loss. The app includes:

• Video streaming and web browsing tests to simulate everyday usage
• Advanced testing options offering continuous test, scheduled tests thus enabling consumers to conduct drive tests across time and geographic locations
• Location-based historical performance results through interactive geospatial maps

Data collected through consumer-initiated tests areanonymised and may be analysed by TRAI as part of its regulatory oversight mechanisms. This structured feedback loop contributes to improving network reliability and enabling a more seamless mobile connectivity experience for users.

MySpeed is reliable, authentic and versatile app for consumers to know their network performance. Consumers can conduct MySpeed tests whenever they experience speed-related concerns or connectivity challenges. Feedback from consumers will also strengthen data-driven monitoring and support timely regulatory.

Chairperson’s Statement 

Commenting on the development, Shri Anil Kumar Lahoti, Chairman, TRAI, said:

“The launch of revamped versions of TRAI DND App and TRAI My Speed App is a significant milestone in empowering the consumer. These versions are aimed at providing a convenient and intuitive interface while enhancing the features for present day needs. These simple yet powerful tools at the hands of consumers enable them with the power of choice and the power of reliable assessment of service providers’ performance. The revamped Apps facilitate ease of reporting an issue with just a few touches. These Apps will empower the consumers to be key drivers in obtaining high quality of service.”

The revamped TRAI MySpeed and TRAI DND applications are in the process of being available for download on Android and iOS platforms.

TRAI reiterates its commitment to fostering a transparent, accountable and consumer-responsive telecom ecosystem, where citizens plays a central role in curbing spam and strengthening Quality of Service.

Over 7 lakh notices, 5.6 lakh restrictions: TRAI tightens grip on spam telemarketers in 2025

• Over 17 lakh spam complaints were filed by users through the DND app.
• Nearly 90,000 repeat offenders faced extended communication bans of up to six months, under TRAI’s UCC enforcement framework.

The Telecom Regulatory Authority of India (TRAI) has released its annual update on the enforcement of Unsolicited Commercial Communication (UCC) and consumer engagement under the Do Not Disturb (DND) ecosystem for the year 2025, highlighting a significant scale-up in regulatory action against spam telemarketing.

During 2025, 7,31,120 noticeswere issued to unregistered telemarketers (UTMs) found in violation of UCC norms. As part of progressive enforcement measures, 4,73,075 entities were subjected to one-month communication restrictions, while 89,936 repeat offenders faced six-month communication caps. In addition, 1,84,482 telecom resources were disconnected during the year for continued non-compliance.Cumulatively, since August 2024, over 21.05 lakh telecom resources have been disconnected, reflecting intensified efforts to curb persistent spam networks and strengthen compliance across the telecom ecosystem.

The enforcement action is supported with sustained efforts to encourage consumer for reporting of spam. In 2025, a total of 31.09 lakh UCC complaints were registered across all channels. Of these, 17.06 lakh complaints - over half - were submitted through the DND application, underscoring increased consumer participation in reporting unsolicited communications.

Commenting on the development, Shri Anil Kumar Lahoti, Chairman, TRAI, stated:  “TRAI’s enforcement efforts in 2025 are anchored in the principle that consumers should experienceperceptible improvement in control of unsolicited commercial communications. Enhanced consumer participation through the DND ecosystem has enabled faster identification of violations and more decisive action against persistent offenders.”

Monthly data indicates that complaints against unregistered telemarketers consistently accounted for the overwhelming majority of reported cases throughout the year, significantly outnumbering complaints against registered telemarketers. This trend reinforces TRAI’s focus on targeting unauthorised and non-compliant entities operating outside the regulatory framework.

TRAI has adopted a two-pronged strategy that enables legitimate, consent-based commercial communications through registered entities, while simultaneously deploying regulatory, technological and enforcement measures, such as DLT(blockchain)-based registration, AI-led spam detection, mandatory use of designated number series, strengthened complaint mechanisms, and disconnection of non-compliant senders, to curb unsolicited communications from unregistered entities.

The DND ecosystem has also seen a significant  increase in adoption. DND app installations grew by 84.43% year-on-year in 2025, rising to 28.08 lakh cumulative installations, compared to 15.22 lakh in 2024.

The combination of increased consumer reporting and strengthened enforcement mechanisms has enabled faster identification of violators and more decisive regulatory action.

The Authority reiterates its commitment to protecting consumer interests, ensuring  transparency, and raising the consequences of non-compliance for entities engaged in unsolicited commercial communication, while continuing to refine the DND framework in collaboration with stakeholders.

About TRAI

The Telecom Regulatory Authority of India (TRAI) is an independent statutory body set up under the TRAI Act, 1997. TRAI regulates the telecommunications, broadcasting, and cable TV services sectors in India. Our goal is to ensure fair rules, transparent practices, and better quality of service for all users.

🛑 Note: TRAI is a regulatory authority and does not provide direct consumer services. For individual issues, please contact your licensed service provider.