Share your story and shine at JK Monitor!š Welcome to JK Monitor, where every story matters and every achievement is celebrated! We invite you to share the remarkable journey of your life and showcase your accomplishments to the world. Join our exclusive interviews that honor exceptional individuals just like you. KISHTWAR: Deputy Commissioner Kishtwar Pankaj Kumar today conducted a comprehensive review of the public grievances redressal mechanisms functioning under JK Samadhan 2.0 and the CPGRAMS portal.
The review focused on assessing the efficiency, quality, and responsiveness of the government departments in the district. The meeting was informed that out of a total of 906 grievances received under the JK Samadhan 2.0 portal, only 45 are pending as of date.
Similarly, under the CPGRAMS portal, only 7 grievances are pending out of a total of 104 received in the district. The quality disposal of these pending grievances is also in progress at various departmental levels.
The Deputy Commissioner carried out a detailed evaluation of all pending grievances and emphasized the need for quality-driven and time-bound disposal to ensure maximum citizen satisfaction. āThe success of any grievance redressal system lies not merely in the registration of complaints but in their timely and satisfactory resolution,ā he reiterated.
He stressed that prompt and effective grievance redressal is vital for strengthening public trust in governance, fostering citizen engagement and promoting transparency and accountability in administration.
The DC directed all departmental heads to conduct regular reviews of grievance cases to ensure that no issue remains unresolved unnecessarily and that accountability is fixed in cases of undue delay.
The meeting was attended by ADC Pawan Kotwal, CEO KDA Kaiser Bhawani; ACR Idrees lone; SDM Chatroo Nayeem Ur Rehman; DSWO Tariq Parvez Qazi; AD FCS&CA Shafqat Ali Keen; ARTO Tasleem Wani; CAO Kushal Chandel; CHO Sajid Mustafa; ExEn JPDCL Latif Wani; ExEn PMGSY Rajesh Sharma, all BDOs, Tehsildar, DNO AYUSH besides other Senior Officers and Concerned Staff.